Durable polished concrete floor in a bright commercial facility
Pegasus Surfaces growth plan

Fill the calendar. Keep 360 running the jobs.

A practical two-system strategy for Taylor: use the growth tools around Sarah to capture and follow every opportunity, then hand qualified estimates to improveit 360 for sales, production and payment.

v1 is the straight clone of the current site. v2 is the redesigned version.

Family-ownedAfton, Minnesota
Own trained crewNo subcontractors
1-day installsFor most residential floors
Minnesota-readySalt + freeze/thaw protection

The business is strong. The opportunity is follow-through.

Pegasus already has the right proof: named coating chemistry, in-house installers, warranty coverage, financing and local credibility. The growth gap is making those advantages easier to see, easier to ask about and impossible for the team to forget after a lead arrives.

01

Make Minnesota the hook

Salt, freeze/thaw damage and winter cleanup are urgent local problems. Every campaign should connect the coating system to that reality.

02

Put the crew on camera

“Our crew. Every job.” is the trust advantage. Short prep, repair and installation clips will outperform generic product claims.

03

Answer while interest is hot

Sarah should qualify surface, size, ZIP code, timeline and financing interest, then create the i360 lead without waiting for office hours.

One customer journey. Two clear jobs.

Do not replace improveit 360. It is already Taylor’s operational system. Put the marketing and conversational layer in front of it, with an explicit handoff and source tracking.

ATTRACT + CAPTURE

Website, ads & Sarah

Project content brings the homeowner in. Sarah answers questions, qualifies the opportunity and asks for the estimate.

→
ROUTE + NURTURE

Business Hub OS layer

Tags the source, follows up instantly by SMS, confirms booking and keeps unready leads warm.

→
SELL + DELIVER

improveit 360

The team works the eLead, schedules the appointment, quotes, manages the project, tracks payments and reports on performance.

Sarah, the Pegasus Surfaces AI voice assistant, wearing a headsetSarah · Pegasus Surfaces

Sarah becomes the front door.

Her useful job is not “chat.” It is conversion: answer from the approved Pegasus knowledge base, collect the fields i360 needs, and hand off with a clean conversation summary.

Talk to Sarah here: tap Sarah’s picture at the bottom-right of the screen to start a voice conversation.

Choose a question to preview Sarah’s approved answer, or open the live voice agent.

Which tool does what?

The overlap is intentional but should be governed. i360 stays authoritative for sales and job status. The growth layer owns campaign source, immediate conversations and nurture activity.

CapabilityBusiness Hub OS layerimproveit 360Recommended owner
Ads & creativeAI image/video ads, branded variations, ad insightsNot the primary creative workspaceGROWTH
Lead captureSmart forms, inbound webhooks, Meta leads, SarahCRM lead intake and contractor workflowCAPTURE → HANDOFF
Instant responseAI texting, calling, inbox, booking and nurtureAutomated communications and lead follow-upGROWTH
Appointments & salesCalendar and pipeline visibilityAppointment scheduling, sales tools and quotingi360
ProductionNot the system for job costing or crewsProject management, templated tasks, job costs, mobile team toolsi360
PaymentsKeep out of the first integration scopePayments and financing workflowsi360
Reviews & reactivationPost-job review request, referral ask, seasonal win-backSupplies the completed-job triggerTRIGGER → GROWTH
ReportingLead source, response, campaign and conversation performanceSales, operations, ROI and project reportingBOTH, BY LANE

Attract & capture

Growth layer
Ads, creative, forms, Sarah, instant SMS and booking.
i360
Receives the qualified lead and remains the customer record.

Sell & schedule

Growth layer
Nurture and source attribution.
i360
Appointments, quoting and sales workflow.

Deliver & get paid

Growth layer
Waits for status triggers.
i360
Projects, crews, costs, payments and financing.

Reviews & referrals

Growth layer
Sends the post-job sequence.
i360
Supplies the completion signal.

Integration rollout

Start with one reliable direction before attempting a full two-way sync. The value is immediate when a Sarah or website lead appears correctly in i360 with no retyping.

PHASE 1 · MAP

Agree on the record

  • i360 stays source of truth
  • Map contact, project and source fields
  • Define duplicate rules
PHASE 2 · INBOUND

Create the eLead

  • Website + Sarah handoff
  • Conversation summary
  • Source and campaign tags
PHASE 3 · VERIFY

Test the chain

  • Use a sandbox/test lead
  • Confirm owner assignment
  • Check opt-in and timestamps
PHASE 4 · LOOP

Send outcomes back

  • Appointment and sold status
  • Job completion trigger
  • Reviews, referrals, win-back

Training note: Sarah’s business knowledge belongs in the agent configuration, not in a public website editing form. Use approved pages, service details, FAQs, service-area rules and handoff instructions; keep operational credentials and i360 access out of the page.

What the cloned site should ship with

The clone is a delivery surface, not the strategy by itself. These are the concrete additions that turn the cloned pages into a lead system. The public clone URL is still pending and should be added to the top button when available.

READY TO INSTALL

Sarah + mobile conversion

  • Floating Sarah voice orb
  • Persistent mobile call and estimate actions
  • Approved FAQ knowledge and human handoff
  • Lead fields mapped for i360
PROPOSED

Trust + discovery

  • Real social profile links after handles are confirmed
  • Project gallery and customer-approved testimonials
  • Local service-area pages
  • Blog for seasonal concrete questions
PRE-LAUNCH CHECK

Technical foundation

  • Unique titles and descriptions
  • LocalBusiness and service schema
  • Correct social share image
  • Mobile speed, forms and analytics verification

Ready-to-produce content

The social review did not surface verifiable Pegasus profile URLs in public search, so this plan avoids invented handles and focuses on a repeatable content system that can publish wherever Taylor’s active accounts live.

REEL · 20–30 SEC

The Minnesota salt test

Open on white salt residue and pitted concrete. Cut to grinding, crack repair, flake broadcast and the finished clean floor. Close: “Your garage sees winter every year. Build for it.”

CAROUSEL · 5 SLIDES

What “one day” actually means

Clear floor → mechanical prep → repairs → Polyurea base → flake + Polyaspartic topcoat. Show each real step and the crew member doing it.

PHOTO + CAPTION

No subcontractors. Ever.

Feature the crew with a direct explanation of why in-house, factory-trained installation protects workmanship, communication and warranty confidence.

FAQ CLIP

Epoxy vs. the Pegasus system

Let Taylor explain the Polyurea/Polyaspartic choice, cure time, UV stability and winter performance without attacking competitors.

CASE STUDY

One floor, three problems

Show an actual project where staining, cracks and winter damage were addressed. Use measured square footage, installation time and customer-approved result only.

LEAD AD

Winter damage check

Offer a free concrete assessment: garage, patio, shop floor or commercial slab. Route the lead to Sarah for ZIP, floor type, rough size and preferred estimate time.

Branded social creative

Five visual directions are ready to review across awareness, transformation, conversational lead capture and social sharing.

Pegasus Surfaces social share graphic featuring a finished gray flake floor
Social share lead visualWide-format brand statement for link previews and campaign headers.
Bright organized garage with a finished gray concrete coating
Finished-space lifestyleClean garage result for awareness and aspiration-led posts.
Before-and-after concept showing a damaged garage floor transformed with a gray flake coating
Before-and-after conceptTransformation-first layout for lead ads and project stories.
Meet Sarah social concept showing an AI support representative in a concrete coatings showroom
Meet SarahConversational creative for 24/7 questions and estimate capture.
Metallic winged horse brand-mark concept on a dark background
Brand-mark studyA visual direction for contractor-grade strength and the Pegasus name.

Creative review: These are draft concepts. Replace placeholder business names, phone numbers, warranty language and any unapproved claims with verified Pegasus details before publishing or running paid media.

Ad creative

Finished vertical concepts showing the crew, the transformation and the coating process in motion.

AI-generated Pegasus ad concept showing a flooring crew at work
Crew at workJobsite-focused creative built around the installation process.
AI-generated Pegasus before-and-after floor coating ad concept
Before and afterA clear transformation story for a vertical lead ad.
AI-generated Pegasus ad concept showing a close-up of decorative floor flakes
Flake close-upTexture-led creative that puts the coating detail up front.
Squeegee reelThe crew spreading the coating across the prepared floor.
Flake broadcast reelThe broadcast step shown close-up in a short vertical cut.

Concept review: These are AI-generated concept drafts for Taylor’s review, not photos of real Pegasus jobs.