Manifestic ("Manifestic," "we," "us," or "our") provides AI receptionist (voice & chat), CRM, website, and content-marketing services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our websites, apps, and services (together, the "Services").
1. Who we are
Manifestic operates the Services and acts as the data controller for information about our customers and website visitors. Where we process information on behalf of a customer (for example, leads captured by a customer's AI assistant), we act as that customer's service provider/processor and handle the data according to our agreement with them and this Policy.
2. Information we collect
Information you give us
- Account & contact details — name, business name, email, phone, and the information you provide when you sign up, onboard, or contact us.
- Content you provide — your brand details, business information, uploaded assets, and the configuration you give your AI assistant.
- Payment information — processed by our payment providers; we do not store full card numbers.
Information from your customers and leads
- Conversations & leads — when a visitor talks or chats with an AI assistant on your site or phone line, we process the conversation, the contact details they share, and the page or source they came from, so the assistant can answer, capture the lead, and book appointments.
- Calendar & booking data — if you connect a calendar, we access availability and create events to schedule appointments.
Information collected automatically
- Usage & device data — pages viewed, actions taken, IP address, browser and device information, and similar analytics, collected via cookies and comparable technologies.
Information from third parties
- Integrated platforms you connect (such as your CRM, social, or calendar accounts) and analytics or advertising partners.
3. How we use information
- Provide, operate, and improve the Services and your AI assistant.
- Capture, route, and follow up on leads and appointments on your behalf.
- Process payments, manage subscriptions, and send service and billing communications.
- Provide support, security, fraud prevention, and to comply with law.
- Analyze usage to improve performance and develop new features.
4. AI-assisted conversations
Our voice and chat assistants are powered by AI. Conversations may be processed and stored to deliver, secure, and improve the Services. AI responses are generated automatically and may not always be accurate or complete; they are not professional advice. We do not use the private contents of your customers' conversations to train third-party public AI models.
5. How we share information
We do not sell your personal information. We share information only as follows:
- Service providers — vendors that help us run the Services, including CRM/communications infrastructure (LeadConnector/GoHighLevel), payment processing, AI model providers, calendar and email providers, hosting, and analytics — bound to use the data only to provide their services to us.
- Your direction — integrations and accounts you connect or instruct us to use.
- Legal & safety — to comply with law, enforce our terms, or protect rights, safety, and property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Services are used. You can control cookies through your browser settings; disabling some may affect functionality.
7. Data retention
We keep information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify it.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your rights & choices
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You can also opt out of marketing emails using the unsubscribe link. To make a request, contact us using the details below; we will respond as required by applicable law. If we process information on behalf of a customer, we will refer your request to that customer.
10. Third-party links & services
The Services may link to or integrate with third-party sites and tools that have their own privacy practices. We are not responsible for those practices; please review their policies.
11. Children's privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
12. International users
We are based in the United States and process information there. By using the Services, you understand your information may be transferred to and processed in the United States.
13. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here and revise the effective date above. Material changes will be communicated as required by law.
14. Contact us
Questions or requests about this Policy or your information:
Manifestic
202 N Cedar Ave, Suite 1, Owatonna, MN 55060, USA
Email: info@manifestic.ai